SAP Knowledge Base Article - Preview

2665210 - Results of incoming contacts showing greater results in OM than in the Contact Log Volume 7 Report

Symptom

  • You are comparing the results of incoming calls in the Online Monitoring "Contact View" against the "Volume Report - Contact Log"
  • You noticed some discrepancies in the count (Time + Status + Type + Recorded or not)

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, 7.0.7,7.0.8.100,7.0.8,7.0.9,7.0.10,7.0.11 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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