- After configuration of automatic linking of inbound e-mail to an interaction record, the current interaction record view is grayed out in the IC E-Mail editor view after interacting with the e-mail in the agent inbox
- A new interaction record gets created although the inbound e-mail is already linked to an interaction record
SAP Customer Relationship Management 7.0
SAP enhancement packages for SAP CRM 7.0
SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions
KBA , CRM-IC-EMS-RUL , Rule Modeling , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.