SAP Knowledge Base Article - Preview

2661848 - Unable to successfully save or restore the model.wim file in the infrastructure administrator

Symptom

  • Trying to save the model file in the infrastructure administrator fails, although there are no apparent errors shown
  • Administrator is prompted repeatedly to save the model file
  • Virtual units are not connecting (going into yellow status with exclamation mark)
  • IA logs captures errors that indicate the Base Installation files are missing

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, 7.0.7,7.0.8.100,7.0.8,7.0.9,7.0.10,7.0.11, model, unable to save, missing based installation media, file , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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