SAP Knowledge Base Article - Preview

2660940 - Users can not synchronize and Agentry Client showing "Requesting public key from server"

Symptom

  • User can not synchronize using Agentry Client.
  • "Requesting public key from server" showing on client, and the client got closed after some time.
  • Error in SMP server log:

Error in initializing the SAPObject from the ini file or SAP configurations (com.sapn.component.notification.object.NotifItem). Please check the JavaBE.ini file. java.lang.ClassNotFoundException: com.sapn.component.notification.object.NotifItem |

SAPObjectFactory::create::NotifItem::NotifItem |

User::rethrowException::Exception caught: while trying to invoke the method java.lang.Object.getClass() of a null object loaded from local variable 'pojo' |


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Environment

 SAP Work Manager all versions

Product

SAP Work Manager 6.2.0 ; SAP Work Manager 6.3.0 ; SAP Work Manager 6.4 ; SAP Work Manager 6.5.0

Keywords

KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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