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2659275 - HTTP Status 500 error when accessing CTS & BW Systems in Promotion Management

Symptom

 The following error can be seen when accessing BW Systems & Web Service Settings within CTS Settings in Promotion Management

HTTP Status 500 – Internal Server Error

Type Status Report

Message javax.servlet.ServletException: com.businessobjects.lcm.utilities.LCMException: com.crystaldecisions.sdk.exception.SDKException$OCAFramework: Unable to find servers in CMS <servername>.<port> and cluster <clustername> with kind pjs and service LCMServiceOCA. All such servers could be down or disabled by the administrator. (FWM 01014)

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Apache Tomcat/8.5.13


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Environment

  • SAP BusinessObjects Business Intelligence (BI) 4.2 
  • Promotion Management 
  • Tomcat 8

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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