SAP Knowledge Base Article - Preview

2659196 - Resolve and Dispatch Incidents App - PPF Action is not working due to missing configuration

Symptom

  • You work with Solution Manager 7.2 Incident Management. In sm_workcenter, in tile Resolve and Dispatch incidents, you can see that after the upgrade to SP06 some options are missing.
  • You try to send a message to SAP with Resolve and Dispatch Incident tile (using Inform and Forward to SAP Product Support Action) and you get error "Unknown installation". Nevertheless, it's working from sm_crm from SAP Collaboration AB.

check_tile.png

check_options.pngcheck_action.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


Read more...

Environment

SAP Solution Manager 720 SP06 or higher

Product

SAP Solution Manager 7.2

Keywords

ZMIN_STD_MSG_DISPATCH, ZMIN_STD_MSG_DISPATCH, Guided, Discovery, Tutorial, ZMIN_STD_SEND_SAP, SMIN_STD_SEND_SAP , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.