SAP Knowledge Base Article - Preview

2656195 - "Cannot open tunnel with id account://..." error on SAP Cloud Platform

Symptom

You get the error below from an application running on SAP Cloud Platform that tries to connect to an on-premise system:

Cannot open tunnel with id account://...

Example from the SAP Web IDE:

ide.png

The following error is recorded in the Cloud Connector logs:

#ERROR#com.sap.core.connectivity.tunnel.client.notification.NotificationClientEventHandler#Thread-103# #Denied access for tunnel with id 'account:///<AccountName>' and attributes: 'applicationAccount:<Account>, applicationName:<Name>, applicationType:<type>'


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Environment

  • SAP Cloud Platform
  • SAP Cloud Connector

Product

SAP Cloud Platform Connectivity all versions

Keywords

scc deploy abap backend onpremise webide service unavailable , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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