Customer's S-User ID only has the authorization of 'Report an Incident.’ When create New incident under SAP One Support Launchpad, they receive Submit Error.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP One Support Launchpad
send incidents to SAP, report an incident, super user/administrator, authorization, S-User ID , KBA , XX-SER-CIC-KM , CIC Knowledge Management , How To
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