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2656048 - Web Intelligence document based on a BEx query will keep refreshing for infinite time without returning an error message

Symptom

  • A particular Web Intelligence document based on a BEx query (through BICS interface) will keep refreshing for infinite time without returning an error message.
  • This behavior is observed when the timeout limits (e.g. CORBA timeout) are extended to 1 hour or more. When the default timeout limits are kept, then refreshing will return the below errors, depending on the scenario:
    • When the WebI document is refreshed from BI launchpad (HTML interface): "CORBA error while communicating with the SL Service (Error: INF)"
      CORBA.png
    • When the WebI document is refreshed in WRC: "CORBA error while communicating with the SL Service (WIS 00000)" appears after 20 minutes (default timeout).
      CORBA WRC.png
    • When scheduling the document, it fails with the error: "CORBA error while communicating with the SL service"
  • When generating High level End to End (E2E) trace logs, the following error has been generated by the Adaptive Processing Server (APS) hosting the DSL Bridge Service:
    • Exception caught in SL Service: while trying to invoke the method com.sap.ip.bi.bics.dataaccess.consumer.impl.selector.ISelectorBase.getSessionAnchor() of a null object loaded from field

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.2 SP4
  • SAP BusinessObjects Business Intelligence Platform 4.2 SP5
  • SAP BW 740
  • Web Intelligence (BEx query through BICS interface)

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

bi 4.2, bw, bics, bex, webi, refresh, hanging, freezing, performance, slow, corba error, getSessionAnchor , KBA , BI-RA-WBI , Web Intelligence , Problem

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