You use the Enterprise search in CRM Web UI for Change Request Management and IT Service Management documents from the Central Search All Objects / Free Text.
You have the option to download the search results to an excel file, but you can see duplicated values in the generated excel with the documents shown in the first page of the search result list.
Disclaimer: "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP Solution Manager 7.2
Netweaver enterprise search, embedded search, download, excel , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem
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