SAP Knowledge Base Article - Preview

2654240 - Incoming call "From" name is not displayed in CDT even when the PSTN has delivered this information

Symptom

  • When an incoming call is received from the PSTN, the incoming Calling name field is not displayed in the Communication Desktop "CDT"
  • For example, receiving the "From: "Dummy Person" sip: 5238@1XX.XX.0.10: 5060 1XX.XX.1.15"
  • Is there any setting(s) needed for processing and displaying the "Calling Name "From"" field?

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Solution Manager 7.2

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, 7.0.7,7.0.8.100,7.0.8,7.0.9,7.0.10,7.0.11, SAPsubscriber, Calling Name, subscribersto , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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