2653684 - Email attachment size error after attaching file to email in Solution Manager Service Desk Inbox integrated with CRM | SAP Knowledge Base Article

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2653684 - Email attachment size error after attaching file to email in Solution Manager Service Desk Inbox integrated with CRM

Symptom

  • E-mail attachment size error in Solution Manager Service Desk
  • Error: "Attachment size 1095 KB greater than limit set 586 KB"

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP Solution Manager
  • SAP enhancement package for SAP Solution Manager

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP Solution Manager 7.0 ; SAP Solution Manager 7.1 ; SAP Solution Manager 7.2 ; SAP enhancement package 1 for SAP Solution Manager 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Service Desk, e-mail attachment, max file size, CL_CRMCMP_C_MAILCUCO_IMPL, CL_CRMCMP_C_MAILCUCO_IMPL=====CP, CL_CRMCMP_C_MAILATTACHMEN_IMPLCP, CRMCMP_CCS_EML, EH_ONADDATTACHMENT , KBA , CRM-IC-CHA-EMA , E-Mail Integration , SV-SMG-SUP , Service Desk / Incident Management , Problem

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