SAP Knowledge Base Article - Preview

2653061 - Runtime Error when accessing Portal via Mobile or Tablet devices

Symptom

  • You are accessing the SAP NetWeaver Enterprise Portal via a Tablet or Mobile device
  • When you access via the mobile device, a Portal Runtime error is displayed
  • There are no issues when accessing the Portal via a Desktop device
  • Checking the developer/default trace logs you see similar to either or both of the following entries:

"Desktop URL:
portal_content/every_user/general/defaultSmartphoneFrameworkContent/SmartphonePortalDesktop
[EXCEPTION]
javax.naming.NameNotFoundException: Child not found: defaultSmartphoneFrameworkContent at
portal_content/every_user/general [Root exception is javax.naming.NameNotFoundException: Child
not found: defaultSmartphoneFrameworkContent at portal_content/every_user/general]
at com.sapportals.portal.pcd.gl.PcdPersContext.filteredLookup(PcdPersContext.java:714)"

OR

"Desktop URL:
portal_content/every_user/general/defaultTabletFrameworkContent/TabletPortalDesktop
[EXCEPTION]
javax.naming.NameNotFoundException: Child not found: defaultTabletFrameworkContent at
portal_content/every_user/general [Root exception is javax.naming.NameNotFoundException: Child
not found: defaultTabletFrameworkContent at portal_content/every_user/general]
at com.sapportals.portal.pcd.gl.PcdPersContext.filteredLookup(PcdPersContext.java:714)"


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Environment

  • SAP NetWeaver Application Server for Java 7.3x and higher releases
  • Enterprise Portal

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

iphone, ipad, phone, tablet, galaxy, samsung, apple, google, android, nexus, device, group, portalruntimeexception, namenotfoundexception, missing, blank, empty, flp, flp@ep, fiori, ep, ffp, mfp, Portal, runtime, error, An, exception, occurred, while, processing, your, request., Send, the, exception, ID, to, your, administrator , KBA , EP-PIN-NAV-FFP , Fiori Framework Page , EP-PIN-AI , Application Integration , EP-PIN-NAV , Navigation , EP-PIN-PRT , Portal Runtime , Problem

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