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2652459 - [Best Practice] How to troubleshoot sapcontrol/sapstartsrv common issues - Guided Answers

Symptom

The following Guided Answer decision tree will assist you with sapcontrol/sapstartsrv common issues.

Topics covered in this decision tree are:

  • sapcontrol usage
  • specific web method issue(e.g. RequestLogonFile, GetTraceFile)
  • how to check if sapstartsrv is up and running
  • how to restart sapstartsrv process/service
  • how to narrow down the issue by checking "-debug" option results and level 2 sapstartsrv trace
  • how to troubleshoot sapcontrol/sapstartsrv hanging issue
  • how to troubleshoot sapstartsrv startup issue
  • "[Windows OS]FAIL: HTTP error, HTTP/1.1 401 Unauthorized" error
  • "[Unix/Linux OS]FAIL: NIECONN_REFUSED (Connection refused), NiRawConnect failed in plugin_fopen()" error
  • "[Windows OS]FAIL: NIECONN_REFUSED (WSAECONNREFUSED: Connection refused), NiRawConnect failed in plugin_fopen()" error
  • "Unable to open trace file sapstartsrv.log. (Error 11 Resource temporarily unavailable)" error
  • "Unable to open trace file sapstartsrv.log. (Error 13 Permission denied)" error
  • "Unable to open trace file sapstartsrv.log. (Error 20 Not a directory)" error
  • "Unable to open trace file sapstartsrv.log. (Error 30 Read-only file system)" error

Read more...

Keywords

syntax sapstartsrv  Autostart hanging  AIX OS bug  ListLogFiles  JsfCopyShmLists  NiIAccept2  PIPE SAPSYSTEM , KBA , BC-CST-STS , Startup Service , BC-OP-NT , Windows , BC-OP-LNX , Linux , BC-OP-AIX , IBM AIX , How To

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