2650943 - HOW TO PROVIDE URGENT INSTRUCTIONS FOR ONGOING / RECENT REQUESTS | SAP Knowledge Base Article

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2650943 - HOW TO PROVIDE URGENT INSTRUCTIONS FOR ONGOING / RECENT REQUESTS

Symptom

Applicability:

  • SAP Commerce Cloud

This document describes the process to follow if a Hybris Cloud Services customer has an ongoing or recently completed request but there seems to be a problem, or a last-minute change is required.

Please note that if you raise the priority or add a comment urging immediate action on a previously opened incident that is considered completed by SAP, such updates may not be acted upon by SAP’s technical teams with the necessary urgency.  This is due to how SAP’s incident handling process is structured.

Examples:

  • If you notice a problem while SAP is executing your request
  • If you would like SAP to revert recent changes
  • If you realize that a last-minute modification of your request is necessary
    (e.g. an additional command to execute)

Read more...

Keywords

Request problem,Revert changes,Raise Priority, Incident , KBA , CEC-HCS , SAP Hybris Commerce Cloud , How To

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