2650591 - DI Error No matching records found when posting CCO receipt | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2650591 - DI Error No matching records found when posting CCO receipt

Symptom

Your SAP Business One installation has been upgraded to release 9.3 PL04 (or higher). When you try to post a receipt from SAP Customer Checkout it gets stuck in the CCO Monitor in status Inconsistent. The error message in the CCO Monitor is

Exception : DI Error: (-2028) No matching records found (ODBC -2028)-The di call #1 did fail.

When you check the B1i logs the error is

com.sap.b1i.xcellerator.XcelleratorException: XCE001 Nested exception: com.sap.b1i.bizprocessor.BizProcException: BPE001 Nested exception: com.sap.b1i.utilities.UtilException: UTE001 Nested exception: com.sap.engine.lib.xml.util.NestedException: 005 - B1 Error (0010000101): Exception : DI Error: (-2028) No matching records found (ODBC -2028)-The di call #1 did fail.

Another error is generated for Cash Transactions (Cash-In / Cash-Out), however below cause and resolution can be applied all the same:

999 - DI Error: (-10) Invalid cash flow primary item [??????? 3741-3]-The di call #1 did fail.


Read more...

Environment

  • SAP Business One 9.3 PL04
  • SAP Customer Checkout

Product

SAP Business One 9.3 ; SAP Customer Checkout all versions

Keywords

KBA , IS-SE-CCO , Customer Checkout , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.