SAP Knowledge Base Article - Preview

2650381 - Inbound call, loops endlessly because of unallocated number in CCtr being called

Symptom

  • Calls to unallocated numbers in SAP Contact Center (CCtr) loop in the system until the caller drops the call
  • This happens with calls routed through PSTN -> Gateway -> CCtr to numbers that are not assigned in the CCtr application

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, 7.0.7,7.0.8.100,7.0.8,7.0.9,7.0.10,7.0.11, call Loops, Signaling , KBA , csg_q , routing , CRM-CCI , Contact Center Infrastructure , Problem

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