SAP Knowledge Base Article - Preview

2648603 - Using standard responses in IC WebClient Component CRMCMP_CCS_CHAT

Symptom

  • Component CRMCMP_CCS_CHAT does not show standard responses
  • When using the new chat view, I have no option to insert Standard Responses although I have assigned a standard response group to my chat profile

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Environment

  • SAP enhancement package for SAP CRM

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

KBA , CRM-IC-CHA-CHT , Chat Integration , Problem

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