SAP Knowledge Base Article - Preview

2647731 - Exception in Promotion Engine Results page when order or cart contains products with discount row applied

Symptom

When a user opens the "Promotion Engine Results" page in backoffice of an order or cart which contains a product with a discount row applied, "Internal server error" exception is shown, and the following error logs appear.

LOG:
de.hybris.platform.servicelayer.exceptions.UnknownIdentifierException: Cannot find AbstractRuleBasedPromotionActionModel by guid testOOTBbug
at de.hybris.platform.servicelayer.util.ServicesUtil.validateSingleResultWithType(ServicesUtil.java:88) ~[coreserver.jar:?]
at de.hybris.platform.servicelayer.util.ServicesUtil.validateIfSingleResult(ServicesUtil.java:47) ~[coreserver.jar:?]
at de.hybris.platform.promotionengineservices.promotionengine.report.dao.impl.DefaultRuleBasedPromotionActionDao.findRuleBasedPromotionByGuid(DefaultRuleBasedPromotionActionDao.java:45) ~[promotionengineservicesserver.jar:?]
at de.hybris.platform.promotionengineservices.promotionengine.report.populators.DiscountValuePromotionEngineResultPopulator.populate(DiscountValuePromotionEngineResultPopulator.java:51) ~[promotionengineservicesserver.jar:?]
at de.hybris.platform.promotionengineservices.promotionengine.report.populators.DiscountValuePromotionEngineResultPopulator.populate(DiscountValuePromotionEngineResultPopulator.java:1) ~[promotionengineservicesserver.jar:?]
at de.hybris.platform.converters.impl.AbstractPopulatingConverter.populate(AbstractPopulatingConverter.java:73) ~[classes/:?]
at de.hybris.platform.converters.impl.AbstractConverter.convert(AbstractConverter.java:41) ~[classes/:?]
at de.hybris.platform.servicelayer.dto.converter.Converter.convertAll(Converter.java:79) ~[coreserver.jar:?]
at de.hybris.platform.promotionengineservices.promotionengine.report.populators.AbstractPromotionEngineResultPopulator.populate(AbstractPromotionEngineResultPopulator.java:45) ~[promotionengineservicesserver.jar:?]
at ...

Internal Server error.png


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Environment

SAP Hybris Commerce 6.0 - 6.7

Product

SAP Hybris Commerce 6.0 ; SAP Hybris Commerce 6.1 ; SAP Hybris Commerce 6.2 ; SAP Hybris Commerce 6.3 ; SAP Hybris Commerce 6.4 ; SAP Hybris Commerce 6.5 ; SAP Hybris Commerce 6.6 ; SAP Hybris Commerce 6.7

Keywords

Promotion Rule Engine; Results; Discount; Exception; Cart; Order Entry Page; newpromotionsengine , KBA , CEC-COM-CPS , Commerce Platform & Suite (SAP Commerce) , Problem

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