SAP Knowledge Base Article - Preview

2647674 - User name matches case sensitive issue on Push function using SCP mobile service

Symptom

Customer cannot push the notification on Fiori Client registerd in SCP mobile services and faced the error message below in the Event log.

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Can not hand-off a notification. No registration IDs are found that match criteria user=<Uppercase Name>

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Environment

SAP Cloud Platform mobile services

Fiori Client

Product

SAP HANA Cloud Platform, mobile services for development and operations, premium edition all versions

Keywords

 SAP Cloud Platform, Mobile Service, Push, Notification, User, Name, Match, Case Sensitive, Upper Case, Lower Case, Register, Security , KBA , MOB-CLD , SAP Mobile Cloud SAP Mobile Platform Cloud , Problem

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