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2645582 - SAP Convergence is not connected to SAP Contact Center server

Symptom

  • Customer tries to use SAP Convergence from FP11 or FP12 package, but it’s not connecting to SAP Contact Center server
  • In logs you find errors such as:
    • LaunchPad -> Could not load file or assembly 'CLR_Wrapper, Version=7.0.6561.26231, Culture=neutral, PublicKeyToken=null' or one of its dependencies.
    • An attempt was made to load a program with an incorrect format. at BCMStateMachine.Terminal.Login(Boolean _usePhone)
      at Convergence.LaunchPad..ctor()

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Environment

  • SAP Contact Center 7.0.11
  • SAP Contact Center 7.0.12
  • SAP Convergence

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, convergence, cannot connect , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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