SAP Knowledge Base Article - Preview

2643648 - Agent is logged out of Outbound Campaign after all call in the customer list have been completed

Symptom

  • After an Outbound Campaign "OB" is completed, the agent is automatically disconnected from such campaign
  • OBC customer list is updated, but by then supervisors need to keep monitoring the campaign and inform the agents to re-join

Read more...

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, blending, OBC, outbound campaign , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.