Business requires agents to engage in Outbound Campaign "OBC"
- Business also requires that the agents that are serving in Outbound Campaigns handle inbound calls that are waiting for long time in the queue
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, blending, OBC, outbound campaign , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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