2643589 - Managing unattended inbound queue calls when also joined to an Outbound Campaign in SAP Contact Center | SAP Knowledge Base Article

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2643589 - Managing unattended inbound queue calls when also joined to an Outbound Campaign in SAP Contact Center

Symptom

  • Business requires agents to engage in Outbound Campaign "OBC"
  • Business also requires that the agents that are serving in Outbound Campaigns handle inbound calls that are waiting for long time in the queue

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, blending, OBC, outbound campaign , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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