2643045 - Error in Analysis Office: "Value cannot be null. Parameter name: key" | SAP Knowledge Base Article

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2643045 - Error in Analysis Office: "Value cannot be null. Parameter name: key"

Symptom

The following exception is occurring in Analysis Office:

Exception.png

In Analysis Office trace files, the following entries can be found:

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General .NET Exception:
Value cannot be null.
Parameter name: key
at System.Collections.Generic.Dictionary`2.FindEntry(TKey key)
at com.sap.ip.bi.pioneer.core.boe.CrBoeHandler.GetBoePlatformSerivce(CoBoeSystemInfo iSystemInfo)
at com.sap.ip.bi.pioneer.core.boe.CrBoeConnectionsHelper.UpdateSystemInfo(CoSystemInfo cSystemInfo)
at com.sap.ip.bi.pioneer.core.boe.CrBoeHandler.RefreshSystemFromBoe(CoSystemInfo iSystemInfo)
at com.sap.ip.bi.pioneer.core.connections.CrConnectionManager.GetBwSystemInfoDetail(CoSystemInfo iBasicInfo)
at com.sap.ip.bi.pioneer.core.connections.CrConnectionManager.HandleConnectionBwSystemInfoDoesNotExist(CoConnectionInfo iConnectionInfo, oolean& lConnectionExists, Boolean& lInfoHasError)
at com.sap.ip.bi.pioneer.core.connections.CrConnectionManager.HandleConnectionDoesNotExist(CoConnectionInfo iConnectionInfo, Boolean& ConnectionExists, Boolean& lInfoHasError)
at com.sap.ip.bi.pioneer.core.connections.CrConnectionManager.AutoLogon(CoConnectionInfo iConnectionInfo, Boolean& wasAlreadyPooled)
at com.sap.ip.bi.pioneer.core.connections.CrConnectionManager.Connect(CoConnectionInfo iConnectionInfo, CrModelApplication ModelApplication)
at com.sap.ip.bi.pioneer.core.models.CrDataProvider.EnsureLogon()
103012 Exception occurred while trying to connect to system XXX for data source XXX[msg.ErrorConnect]

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Environment

SAP BusinessObjects Analysis, edition for Microsoft Office

Product

SAP Analysis for Microsoft Office all versions

Keywords

refresh, exception, error, refreshing, boesystems, bi platform, report, local , KBA , BI-RA-AO-XLA , Excel Addin , Problem

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