2642072 - Agent Statistics/Logged-On (OM) showing wrong number of agents | SAP Knowledge Base Article

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2642072 - Agent Statistics/Logged-On (OM) showing wrong number of agents

Symptom

  • You are connected to SAP Contact Center Online Monitoring tool
  • The "Logged On" value is different that the total count in the row under the Agent Statistics row

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Agent Statistics, OM, Online Monitoring , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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