2640856 - ERROR: SEVERE: Agent registration failed. - CPI-DS | SAP Knowledge Base Article

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2640856 - ERROR: SEVERE: Agent registration failed. - CPI-DS

Symptom

  • On premise agent log shows the following errors:
    SEVERE: register with cloud received Error Code : 401
    SEVERE: register with cloud received Error : Unauthorized, response content
    SEVERE: Agent registration failed.
    SEVERE: Exception in initializing agent Agent registration failed.
  • Agent is failing to start
  • Agent is not starting
  • Agent shows red status in web interface
  • Running agent configuration to upload the agent configuration file returns:
    Unable to upload the agent certificates to the SAP Cloud Platform Integration server.
    You need to adjust the time on the system hosting the Data Services Agent as it differs from the server by more than 8 minutes. Current server UTC time: <date_time>. Current agent UTC time: <date_time>.

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Environment

SAP Cloud Platform Integration for data services

Product

SAP HANA Cloud Integration 1.0 for data services

Keywords

HCI, HCI-DS, CPI, CPI-DS, UTC , KBA , LOD-HCI-DS , HANA Cloud Integration for Data Services , Problem

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