You need the integrate Hybris Cloud for Customer CTI and SAP Contact Center Connection
- SAP Contact Center 7.0
- SAP Hybris Cloud for Customer
- SAP HYBRIS C4C
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, CTI , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , Problem
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