2640211 - CDT historical items not visible to agent | SAP Knowledge Base Article

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2640211 - CDT historical items not visible to agent

Symptom

Agents don't see the historical contacts in CDT (Communication Desktop) History Tab


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, history tab , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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