2639269 - Incident Prioritization for "Employee Central Payroll Operations" | SAP Knowledge Base Article

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2639269 - Incident Prioritization for "Employee Central Payroll Operations"

Symptom

Analyzing the business impact and Judging the right priority for "Employee Central Payroll Operations" support Incidents.

To ensure quality support and provide healthy service levels for all our customers, priority of incidents reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the incident priority.


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Environment

Employee Central Payroll Systems issues are categorized as below:

  • Application specific
  • Database related
  • OS (Operating System) 
  • Network
  • Backup & Storage

Keywords

Incident Prioritization, ECP, Cloud Payroll , KBA , LOD-SF-INT-PAY , P2P & Cloud Payroll , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , How To

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