SAP Knowledge Base Article - Preview

2639115 - Org Chart in SF Mobile app is not working

Symptom

    • Direct Reports will show as zero in both the Org Chart and Team tab (menu);
    • Receiving "Feature Unavailable. Please contact your Company's IT Department." error message when accessing Profile or Org Chart in mobile even though permission is granted;
    • Manager user cannot access their own profile. When a manager user tries to access to their own profile, they are blocked and the following message is displayed: "Feature Unavailable. Please contact your Company's IT Department.";
    • The manager user cannot see Team Menu (tab).

    Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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    Environment

    • SAP SuccessFactors HCM Suite
    • SAP SuccessFactors Mobile

    Product

    SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Mobile all versions

    Keywords

    OrgChart, org chart,  zero direct reports, Feature Unavailable, RBP mobile orgchart, team member size, teamMembersSize, OData API, Matrix manager in Org Chart, orgchart error. , KBA , LOD-SF-FWK-MOB , Mobile Framework , LOD-SF-PLT-ORG , Org Chart Issues (LnR checks) , Problem

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