2638425 - Managing customers assigned to different VARs in one Solution Manager 7.2 system | SAP Knowledge Base Article

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2638425 - Managing customers assigned to different VARs in one Solution Manager 7.2 system

Symptom

  • There is a need to manage all end customers assigned to different VARs(Value Added Reseller or Certified Channel Partner) within a single Solution Manager system as shown in the diagram below as they are the subsidiaries of the company.
  • However, if the solution manager system belongs to VAR 1, it can only manage customers assigned to VAR 1 since there is no relationship known to SAP between VAR 1 and the other VARs.

      Var KBA final.png


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Environment

SAP Solution Manager 7.2

Keywords

corporate group functions, service provider , KBA , SV-SMG-SVC , Administration of Service Connections with Solution Manager , How To

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