2638376 - How to Collect the Boot Log for Desktop Connection for SAP CRM | SAP Knowledge Base Article

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2638376 - How to Collect the Boot Log for Desktop Connection for SAP CRM

Symptom

Background and use cases

  • The main purpose of the boot.log is to trace the initial events, which occur from the moment the add-in is loaded.
  • The boot.log can capture events that occur before loading the user profile and that are not included in the general log file.

The main use cases are

  • Troubleshooting add-in load issues
  • Troubleshooting of error "Unable to load user profile due to unknown error", when there is not enough information in general log.

Note: boot.log is stored in user's %temp% folder, in product name subfolder. It is in .txt format and has similar structure to general log.


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • Desktop Connection for SAP CRM
  • Desktop Connection for SAP CRM, enterprise edition

Product

Desktop Connection for SAP CRM all versions ; Desktop Connection for SAP CRM, enterprise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

%temp% folder (C:\Users\%username%\AppData\Local\Temp), , KBA , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , CRM-BF-DCN , Desktop Connection for SAP CRM , How To

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