SAP Knowledge Base Article - Preview

2638282 - How to troubleshoot Service Availability Management (SAM) in Solution Manager 7.2

Symptom

  • You have problems in SAM application of Solution Manager 7.2: no outages reported, wrong outages, service definition issues, etc.
  • You want to have a better understanding on SAM application.

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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1

Keywords

#SOLMAN, SM_WORKCENTER,SAM,MAI,WMM,alerts,outages,service definition,AST,IT Calendar,false,System Level, SLA,service level agreement , KBA , SV-SMG-ADM-DTM , Downtime / Work Mode Management , SV-SMG-MON-ALR-CFG , Alert / Metric Configuration , How To

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