2637953 - Partners unable to use Schedule an Expert (SaE) for end user customer incidents - SAP ONE Support Launchpad | SAP Knowledge Base Article

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2637953 - Partners unable to use Schedule an Expert (SaE) for end user customer incidents - SAP ONE Support Launchpad

Symptom

  • VAR Partner not able to use Schedule an Expert option in support portal
  • VAR Partner cannot book a Schedule an Expert session under end user customer number
  • Schedule an Expert incident during Go-live with Solution Manager for VAR
  • How are Schedule an Expert incidents handled when partner has a block on the end user's installations?
  • Partner is using the VAR service desk Go-Live feature to block incident creation for end user customer

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Environment

Keywords

partners , VAR , incident management , blocks , blocking , go-live , logging incidents , support tickets , SaE , book now , , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

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