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2637838 - NWA "System Overview" shows grey lights and N/A status - Best Practices for Troubleshooting

Symptom

NWA "System Overview" shows blank page or grey lights and N/A status:

Syste_Overview_Grey.PNG

DefaultTrace<X> files might show the following exceptions:

  • EXCEPTION 1:

#BC-ESI-WS-JAV-RT#
[...]
Invalid Response code (401). Server [http://<hostname>:5<XX>13/<There might be SAPControl.cgi, SAPCCMS.cgi, etc>] returned message [Unauthorized]. Http proxy info:  none
[EXCEPTION]
com.sap.engine.services.webservices.espbase.client.bindings.exceptions.TransportBindingException: Invalid Response code (401). Server [http://<hostname>:<port>/SAPControl.cgi] returned message [Unauthorized]. Http proxy info:  none
[...]
 at com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.handleSOAPResponseMessage(SOAPTransportBinding.java:595)
[...] 
 at p1469812098348.SAPControl_Stub.j2EEGetProcessList(SAPControl_Stub.java:485)
 at com.sap.tc.lm.itsam.core.techsystem.SAP_ITSAMJ2eeInstanceBootstrap_Impl.refreshJ2eeProcesses(SAP_ITSAMJ2eeInstanceBootstrap_Impl.java:162)
 at com.sap.tc.lm.itsam.core.techsystem.SAP_ITSAMJ2eeInstanceBootstrap_Impl.getSAP_ITSAMJ2eeInstanceBootstrapJ2eeProcessPartComponent(SAP_ITSAMJ2eeInstanceBootstrap_Impl.java:1081)
 at com.sap.tc.lm.itsam.core.techsystem.SAP_ITSAMJ2eeInstanceBootstrapWrapper.getAttribute(SAP_ITSAMJ2eeInstanceBootstrapWrapper.java:474)
[...]

  • EXCEPTION 2:

#BC-ESI-WS-JAV-RT#
[...]
Invalid Response code (401). Server [http://<hostname>:5<XX>13/<There might be SAPControl.cgi, SAPCCMS.cgi, etc>] returned message [Unauthorized]. Http proxy info:  none
[EXCEPTION]
com.sap.engine.services.webservices.espbase.client.bindings.exceptions.TransportBindingException: Invalid Response code (401). Server [http://<hostname>:<port>] returned message [Unauthorized]. Http proxy info:  none
 at com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.handleSOAPResponseMessage(SOAPTransportBinding.java:596)
[...]
 at com.sap.engine.services.webservices.espbase.client.jaxws.core.WSInvocationHandler.processTransportBindingCall(WSInvocationHandler.java:168)
[...]
 at com.sun.proxy.$Proxy<XXXX>.<a certain method>(Unknown Source)
[...]
 at com.sap.monitoring.ws.JEEMONWS.retrieveSystemState(JEEMONWS.java:89)
[...]

  • The following entries might be found for both exceptions:

#BC-JAS-ADM-MON#
[...]
System State Retrieval failed:
[EXCEPTION]

javax.xml.ws.WebServiceException: Invalid Response code (401). Server [http://<host>:5<XX>13/<There might be SAPControl.cgi, SAPCCMS.cgi, etc>] returned message [Unauthorized]. Http proxy info:  none
[...]

  • Sometimes no relevant exceptions or entries can be found in DefaultTrace<X> files.

Read more...

Environment

SAP NetWeaver Application Server for Java 7.1X/7.2/7.3X/7.4/7.5

Product

SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

System Overview, Overall Status, Availability and Performance, grey, gray, gery lights, gray lights, N/A, N/A status, status N/A, sapcontrol, sapcontrol service, sapstartsrv, system monitoring, monitoring, CCMS monitoring, sapccms, Unauthorized, TransportBindingException, com.sap.tc.lm.itsam.core.techsystem, com.sun.proxy.$Proxy, WebServiceException , KBA , BC-JAS-ADM-MON , Monitoring , BC-CST-STS , Startup Service , BC-ESI-WS-JAV-RT , WebServices Java Runtime , BC-JAS-ADM-ADM , Administration , BC-CCM-MON , CCMS Monitoring & Alerting , Problem

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