SAP Knowledge Base Article - Preview

2637297 - Use of PPF actions for status change in IT Service Management scenario - Solution Manager

Symptom

  • PPF actions have been configured for use in the IT Service Management scenario (e.g. Incidents, Service Requests, Problems)
  • Facing issues with status-change PPF actions not executing or executing incorrectly
  • SLA not calculating correctly when using PPF actions for user status changes

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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

SMIN, SMPR, SMRQ, SMIS, SMIV, ZMIN, ZMPR, ZMRQ, ZMIS, ZMIV, ITSM , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-SUP-IFA , Interface to External Service Desk Application , SV-SMG-SUP-ISV , Service Desk for Software Partner , Problem

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