SAP Knowledge Base Article - Preview

2636654 - How to configure Copy Contol for follow-up transactions - Solution Manager

Symptom

  • Copy of text log into follow-on document
  • Define Copy Control for Transaction Types
  • Create Follow-Up Document
  • Transaction Type Copy Control
  • Specify Copy Control Mapping Rules
  • Outgoing E-Mail is not maintained in Customizing

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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

ChaRM, ITSM, follow on, follow up, ZMCR, ZMMJ, ZMHF, ZMIN , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , How To

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