SAP Knowledge Base Article - Preview

2635958 - Fiori Launchpad initial access from SAP Portal fails - users need to click Refresh button

Symptom

  • There is an issue with users trying to access the Fiori Launchpad from SAP external portals
  • When accessing the Fiori Launchpad ("My Launchpad") tab from the external SAP Enterprise portal, users cannot access the Fiori Launchpad initially
    • The users get a "this page can't be displayed" error in IE11

      this_page_cant_be_displayed.png
    • Or an unhappy face "the connection was reset" error in Google Chrome

      the_connection_was_reset.png
    • At this point, if the user hits the browser's refresh key, then the Fiori Launchpad loads good or ok
    • Once the user has access to the Launchpad, the user will have no issues being able to access the launchpad again during the same session
  • The business unit would like to fix this initial error so that the admin team do not need to have to instruct users to hit refresh all the time as a workaround
  • Users and business unit cleared the browsers and UI5 caches and seeing the same issue
  • When tracing via an HTTP watch trace, an error "ERROR_INTERNET_CONNECTION_RESET" is logged when connection dies with the "This page cannot can't be displayed"
    • HWL file HW3001 - The request returned an HTTP status code failure or caused an internal browser error. Failing request may prevent a web page functioning correctly and caused performance problem
  • Error only occurs when the external portal system is accessed through F5 - Reverse Proxy

Read more...

Environment

  • F5 Reverse Proxy
  • SAP NetWeaver Gateway 7.40

Product

SAP NetWeaver 7.4

Keywords

"SAP Portal fails with Fiori Launchpad","Fiori Launchpad requires a refresh to work","Fiori Browser refresh","IE This page can't be displayed Fiori","My Fiori Launchpad Connection reset","users cannot access portal to Fiori", "F5 IRule Fiori", "Chrome The connection was reset Fiori Launchpad" , KBA , CA-FE-FLP-EU , SAP Fiori Launchpad End User UI , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.