2635538 - Http 500 error with "local variable 'enc'" when opening OpenDocument URL in Internet Explorer | SAP Knowledge Base Article

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2635538 - Http 500 error with "local variable 'enc'" when opening OpenDocument URL in Internet Explorer

Symptom

  • Use IE to open an OpenDocument URL from client PC, below error will occur:

HTTP status 500 - javax.servlet.ServletException: java.lang.Error: java.lang.NullPointerException: while trying to invoke the method java.lang.String.toCharArray() of a null object loaded from local variable 'enc'

type status report

message javax.servlet.ServletException: java.lang.Error: java.lang.NullPointerException: while trying to invoke the method java.lang.String.toCharArray() of a null object loaded from local variable 'enc'

The server encountered an internal error that prevented it from fulfilling this request.

  •  It happens on specific client PCs, but not on all client PCs.

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Environment

  • SAP BusinessObjects Business Intelligence platform (BI) 4.1 / 4.2 / 4.x
  • Internet Explorer (IE) 11

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

OpenDocument, http, 500, local variable , KBA , BI-BIP-ADM , BI Servers, security & CrystalReports viewing in BI platform , BI-RA-XL , Dashboards and Presentation Design , BI-RA-WBI , Web Intelligence , Problem

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