SAP Knowledge Base Article - Preview

2633738 - Web Intelligence Processing Server crashes and generates core dump files when trying to open some Webi documents from BI LaunchPad.

Symptom

  • Web Intelligence Processing Server crashes and generates core dump files when trying to open some Webi reports from BI LaunchPad
  • BI LaunchPad viewer freezes and the following error is displayed: "Open document, Index: 1, Size:1 (Error: INF)" 

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Environment

  • SAP BusinessObjects Business Intelligence Platform SP5 (All patches included)
  • SAP BusinessObjects Business Intelligence Platform SP6 (All patches included)

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

dump, hangs, wips, session, timeout, wheel, load, corrupted, bug, defect, SP5, 4.1 , KBA , BI-RA-WBI-BE , Back End/Server , Problem

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