2633578 - Unable to make calls from the Communication Desktop - SAP Contact Center | SAP Knowledge Base Article

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2633578 - Unable to make calls from the Communication Desktop - SAP Contact Center

Symptom

  • Outbound calls to queue or agents are not possible
  • CDT receiving a "Temporary Error"
  • Every time an attempt to make a call results in the Call Dispatcher crashing
  • CD logs displays the following messages:
    • TRC> Cannot reserve hub for...
    • ERR> Exception in cmdThread....
    • ERR> Unhandled exception caught: ErrorCode...

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 2007

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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