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2632511 - Workflow Participant Receives two Email Notifications for the Same Workflow

Symptom

  • Workflow Email have been customized to be sent to specific participant in the workflow. eg. CC role  such as empoloyee's manager
  • CC Role  (i.e the manager) receives two Emails Notification for the Same Workflow - The customized email and  the standard email, although the standard emails is turned off in the Workflow Email Configuration screen.
  • Why are some recipients receiving more then one workflow notification email?

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Environment

  • SAP SuccessFactors HCM Cloud
  • Employee Central
  • Workflow Email Configuration

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions

Keywords

Workflow Email Notification, CC Role, SFSF, SFEC, EmpCentrl, WFL, CustomWFLEmail, SF EC, success factors , KBA , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , LOD-SF-EC , Employee Central , Problem

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