SAP Knowledge Base Article - Preview

2632230 - Making internal CCtr calls to a queue configured with a Consent IVR does not play the consent prompt

Symptom

  • You make an internal call to Consent IVR enabled queue but don't hear the prompt requesting consent to record
  • The second agent accepted the call, and the call was recorded, but the first agent was not asked for a consent

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Environment

  • SAP Contact Center 7.0
  • SAP Contact Center Feature Pack 12

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, IVR, Consent, concent ivr, recording , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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