SAP Knowledge Base Article - Preview

2632208 - Recordings are distorted

Symptom

All recording calls are distorted, during some seconds, in a random way.

At MRS log, with trace level, some packages were dropped:

TRC> RTPSTATH> 110.1.2.3:9048 <-> 10.5.6.7:5004 rec=4150 snd=4122 drops=242 seqerrs=0 send_err=0 badip=0 silent=0 dtmf=0 marks=0


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

cut noise MRS fail hear bad record network call center agent , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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