2631111 - JavaScript error or screen freezes when creating alerts in Interaction Center for SAP S/4HANA | SAP Knowledge Base Article

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2631111 - JavaScript error or screen freezes when creating alerts in Interaction Center for SAP S/4HANA

Symptom

  • Screen freezes in Alert creation screen. It is not possible to navigate away from the screen.
  • In the Alert creation screen, there is no response when clicking buttons like 'Insert Attribute'.
  • Text editor is not editable.
  • When navigating to "Alert Creation" screen, from httpwatch trace file, it can be observed that the requests 'bsp_crm_btfbse/base64_default_ie.js' and 'bsp_crm_btfbse/editor_default_v2_ie.js' return 403, instead of 200:
    httpwatch error.png
  • Javascript errors like "'DoValidate_BTFEditor' is undefined", "'SetFocus_BTFEditor' is undefined" are displayed if 'Disable Script debugging (Internet Explorer)' is unchecked in IE menu 'Tools'->'Internet Options'->'Advanced':
    Error for SetFocus_BTFEditor:
    SetFocus_BTFEditor.png
    Error for DoValidate_BTFEditor:
    DoValidate_BTFEditor.png

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Environment

  • SAP S/4HANA for customer management 1.0

Product

SAP S/4HANA for customer management 1.0

Keywords

CRMCMP_ALERTEDT, AlertEditFieldsView, ERR_ABORTED , KBA , CRM-S4-IC-ALT , S4CRM: Alerts , Problem

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