2631090 - E-mails that have MIME Content-Type as null and pass through OII are not stored in SAP CRM | SAP Knowledge Base Article

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2631090 - E-mails that have MIME Content-Type as null and pass through OII are not stored in SAP CRM

Symptom

  • You are using SAP Contact Center integrated to SAP CRM
  • ICI e-mail messages go through OII "Online Integration Interface"
  • E-mails which have file attachments images encoded in base64 but with mime Content-Type property set as 'null' are not being store properly in CRM
    • CRM MIME repository stores the file as an attachment for business object and the attachment if retrieved using the "cl_crm_mcm_mail_ic_attachment=>get_file_content method"
    • This occurs even with the correct file extension (for example .jpg, jpeg or png)

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Environment

  • SAP Contact Center 7.0
  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CRM, Customer Relationship Management, Contact Center 7.0 SP07, Integration, Telephony, ICI, CCtr, CRM-CCI, CCI, SCC, CRM-IC-CHA-TEL, BCM, Business Communication Management, Support Pack 7.0, MIME, Content-Type: null; cl_crm_documents=>create_with_table method, cl_crm_mcm_mail_ic_attachment=>get_file_content method; MIME repository, attachment , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BF-COM , Content Management , CRM-BF-ML , Email Management , CRM-IC-CHA , Communication Channels , Problem

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