SAP Knowledge Base Article - Preview

2630310 - Login and password issues in Software Download application - SAP ONE Support Launchpad

Symptom

  • Error: The server origin.softwaredownloads.sap is asking for your user name and password. The serverreports that it is from (null)
  • Repeated Login Prompt in Launchpad for https://origin.softwaredownloads.sap.com/
  • Unable to access Related Info links for software package
  • Authorization errors for download package when selecting links for Info, Content Info, SAP Notes & Side Effects
  • Error: User cannot be authenticated
    download-error.png

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Environment

Keywords

origin.softwaredownloads.sap, authentication, User Cannot be Authenticated, Launchpad, Software Donwloads , download basket , info links , authorization errors , logging in , repeated login prompts , , KBA , XX-SER-SAPSMP-SWC , SAP Support Portal - Software Distribution Center , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

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