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2628692 - Random hang when opening webi applet

Symptom

  • Random hangs when accessing Web Intelligence Applet
  • No users able to log into BI Launchpad
  • After a period of time (~15) minutes everything starts working correctly again
  • During the time of the problem, network connections attempts to servers that are NOT in the same cluster
  • In End to End tracing logs (KBA 1861180) messages such as the following appear (only system in this cluster is srva, srvb is a seperate cluster)

    com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$AllServicesDown: Unable to find servers in CMS srvb:6400 and cluster @srvb:6400 with kind pjs and service <randomservicename>. All such servers could be down or disabled by the administrator. (FWM 01014)
    References appear in the cluster for other CMS's that do not belong in the cluster

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Microsoft Windows

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

document, report, java, responding, stuck, intermittent, sporadic , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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