SAP Knowledge Base Article - Preview

2628439 - How to setup transaction type when creating incident from managed system - Solution Manager

Symptom

To setup particular transaction type when creating Incident/Problem from Satellite/ Managed system. For example, you want to create an Incident/ problem/ Service Request from Help --> Create "Support Message" option with particular transaction type(ZMIN/ZMPR/ZMRQ) only.


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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

SOLMAN, Satellite, managed, incident, ITSM, IT service management, problem, SMPR, SMIN, ZMIN, SMRQ, ZMRQ , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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