To setup particular transaction type when creating Incident/Problem from Satellite/ Managed system. For example, you want to create an Incident/ problem/ Service Request from Help --> Create "Support Message" option with particular transaction type(ZMIN/ZMPR/ZMRQ) only.
SAP Solution Manager
SOLMAN, Satellite, managed, incident, ITSM, IT service management, problem, SMPR, SMIN, ZMIN, SMRQ, ZMRQ , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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