SAP Knowledge Base Article - Preview

2628152 - VAR-delivered support partner: What authorization do I need to create, send, view, and close incidents for my end customer?

Symptom

  • Cannot use the Partner incident tiles any longer
  • Understand the authorization 'Customer Incident Management (Partner)', specifically created for VAR-delivered support partner
  • You cannot create, edit, send, view, close incident created for your end blocked customer.
  • Why can't I see incidents that I am managing for my end customers?
  • Incident management tiles in the Partner area of the SAP ONE Support Launchpad are empty
  • Understand how to assign the authorization to your S-user
  • Understand what this authorization allows
  • Partner incident tiles are not working
  • Partner tiles show no updates

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Environment

  • SAP ONE Support Launchpad
  • VAR-Delivered support partners

Keywords

KBA , XX-SER-SAPSMP-USR , SAP Support Portal - User Administration , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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